L9
Level9 Consulting
Eric Hathaway

I find where
the wires
are crossed.

Fractional COO. I step into your organization, diagnose the alignment gaps that are silently killing your execution, and rebuild the operating system from the inside.

0%
EBITDA Margin Increase
90-day engagement, mid-market SaaS
0%
Productivity Throughput
Cross-functional alignment
0
Hours/Month Automated
Process systemization
0x
Initiative Success Rate
Kill criteria + decision gates

Three engagement models.

Fractional Leadership

I embed in your organization as an operational leader. Not a consultant who parachutes in with a slide deck — a team member with executive authority who owns outcomes.

What You Get
  • Full operational authority within your leadership team
  • Stabilize systems, strengthen alignment, build decision cadence
  • Weekly rhythm with cross-functional execution architecture
  • Direct access to teams, data, and decision-making
Deliverables
  • Alignment diagnostic & ECI baseline
  • Operating rhythm design
  • Cross-functional decision framework
  • 30/60/90-day roadmap with kill criteria

Consulting Partnership

A focused 90-day sprint to diagnose, redesign, and implement. I come in, find what's broken, build the fix, and leave you with systems that self-correct.

What You Get
  • Deep diagnostic of organizational alignment gaps
  • Process redesign with implementation support
  • System architecture for scale
  • Team alignment workshops and capability building
Deliverables
  • Full ECI assessment (11 indicators, 37 metrics)
  • Process architecture documentation
  • Implementation playbook
  • Measurement dashboard

Executive Advisory

Ongoing strategic guidance for leaders who want a sounding board with operational depth. Not theory — pattern recognition from 30 years of seeing what works.

What You Get
  • Monthly strategic sessions with preparation
  • Decision framework coaching and review
  • Accountability architecture design
  • Board and investor alignment support
Deliverables
  • Monthly strategic brief
  • Decision framework templates
  • Accountability system design
  • Quarterly progress review

ECI Score

Execution Capability Index

11 indicators. 37 metrics. 4 dimensions. The measurement framework that makes organizational alignment visible, trackable, and actionable — not just a gut feeling in the boardroom.

11
Indicators
37
Metrics
4
Dimensions
Diagnose alignment gaps with precision, not intuition
Track improvement across the engagement lifecycle
Benchmark against industry standards
Quantify what leadership previously couldn't see
Live ECI Assessment
ACTIVE
Alignment0
Execution0
Retention0
Velocity0
Clarity0
Scale Readiness0
Overall Score
93
EXCEPTIONAL

Where I operate.

01

Organizational Alignment

Board/investor alignment, post-merger playbooks, process realignment, accountability architecture

02

AI Strategy & Readiness

AI readiness mapping, governance frameworks, executive enablement, workforce optimization

03

People & Execution

Leadership empowerment, KPI/OKR systems, revenue operations alignment, team health

04

Post-Merger Integration

Cultural integration, systems consolidation, communication alignment, retention strategy

05

Revenue Operations

Sales-marketing-CS alignment, pipeline architecture, forecast accuracy, handoff optimization

06

Scale Architecture

Building systems that hold under growth pressure without adding headcount

From diagnosis to self-correction.

30 Days

Align

  • Diagnostic assessment
  • Stakeholder mapping
  • Quick wins executed
  • ECI baseline score
  • Communication audit
90 Days

Optimize

  • Process redesign
  • Team restructuring
  • System implementation
  • Accountability cadence
  • Metrics dashboard
180 Days

Scale

  • Self-correcting systems
  • Leadership handoff
  • ECI target achieved
  • Sustainable architecture
  • Exit documentation
Trusted by leaders at
MicrosoftT-MobileCredit SuisseS&P GlobalPrudentialZoot Enterprises

Let's find out where
your wires are crossed.

Whether you need a fractional COO, a 90-day diagnostic, or ongoing advisory — the conversation starts here.

© 2026 Level9 ConsultingA practice by Eric Hathaway