30 years building the operating systems that make organizations work.
You don't learn how organizations work by reading about them. You learn by walking into an empty office in a country where you don't speak the language and building one from scratch.
Mono-Lite · Montana
First real build. Technology leadership before 'startup culture' existed.
Credit Suisse · Prague, Czech Republic
Empty office. No team, no process, no clients. Built the entire Czech operation from zero — every hire, every system, full P&L.
S&P Global · Singapore & SE Asia
Six countries. Six business cultures. One operating system. Self-correcting beats supervised. Every time.
Alignment is the first thing to break at scale — and the last thing anyone notices.
H&H Management · Hong Kong
Consulting in Asia. Same pattern everywhere: brilliant strategies destroyed by invisible misalignment.
Microsoft · Redmond, WA
100+ stakeholders. Global ops. Misalignment compounds exponentially.
T-Mobile · Bellevue, WA
Built analytics that made alignment measurable. Dashboards, not offsites.
Zoot Enterprises · Bozeman, MT
Enterprise scale across every time zone. Made the implicit explicit. Codified it.
Stopped fixing other people's systems. Started building the ones I wished existed.
Entrelliance / NextGen · Montana
Applied enterprise-grade systems thinking to mission-driven organizations.
LucidORG · Montana
Built StratOS, created the Efficiency First Methodology, LucidEDU, and the ECI Score.
Level9 Consulting · Montana
Fractional COO. Find the crossed wires, rebuild from inside. 30/90/180-day engagements.
Montana kid who left home and never stopped moving. Six continents. 60+ countries. Hong Kong, Zurich, Prague, Bali, Panama — before circling back to Montana.
Father first. Everything else second. I run a company with my daughter. I build things because I can't not build things.
“Not here to tell, sell, or compel — just spark impactful questioning of all things.”
From erichathaway.substack.com and Lucid Insights.
“AI is moving companies forward faster, but it's also exposing the fact that they were never structurally sound to begin with.”
“The market pays for every avoided truth, with compound interest.”
“Small men don't dream of creating; they dream of controlling what others built.”
“Dysfunction is normalized, so no one addresses it.”
“Your people aren't the problem. The system they're navigating is.”
“If your organization is constantly fighting fires, it's because you've allowed the conditions for those fires to exist.”
Conversations on organizational efficiency, leadership, and the systems that make organizations work.