01 / 08
Eric Hathaway

I make
organizations
work.

scroll
The friction nobody talks about

Your strategy
isn't the problem.

67%
of well-formulated strategies fail due to poor executionHarvard Business Review
86%
of employees cite lack of alignment as the primary cause of workplace failuresMcKinsey & Company
$37M
lost per year, per company, from misunderstood communications aloneHolmes Report

Technology is a commodity.
Talent is available.
Capital is cheap.
Frameworks are published.

Alignment is the
only edge left.

Sources: Gartner, McKinsey, Bain, HBR

The Cost of Getting It Wrong

Misalignment isn't just inefficiency.
It's money on fire.

Without Alignment
$37M
Lost per year from miscommunication aloneHolmes Report
$7.8T
Global cost of disengaged employeesGallup 2024
67%
Of strategies fail at executionHarvard Business Review
9 mo
Average time to kill a failing initiativeMcKinsey
23%
Of payroll wasted on misaligned workAsana Anatomy of Work
With Alignment
21%
EBITDA margin increase in 90 daysLevel9 Engagement
42%
Cross-functional productivity gainsLevel9 Engagement
1,400
Hours/month automated from systemizationLevel9 Engagement
2x
Initiative success rate with kill criteriaLevel9 Engagement
3 wks
To identify failing projects (vs 9 months)Level9 Engagement

The gap between these columns is alignment. That's it. Same people, same tools, same market — different operating system.

MicrosoftCredit SuisseT-MobileS&P GlobalZoot
1991—2000

Build

Three continents. Nine markets. Zero playbook. Built it anyway.

9 markets, 20%+ market share growth
Full P&L ownership, 30%+ margin increase
The system IS the common language
01 · 1996—2000

CEO — Credit Suisse

Prague, Czech Republic

CEO30%+

Empty office → full operation. Full P&L in a foreign market. 30%+ margin increase.

CREDIT SUISSE
30%+
Margins
25%
Rework cut
P&L
Full ownership

“Operational architecture IS the common language.”

02 · 1993—1996

MD, SE Asia — S&P Global

Singapore & SE Asia

M&A20%+

9 global markets via strategic M&A. 20%+ market share growth across six countries.

S&P GLOBAL
9
Markets
20%+
Share growth
6
Countries

“Self-correcting systems beat supervised ones.”

03 · 1991—1993

CTO — Mono-Lite

Montana

TECHNOLOGY

First build. End-to-end systems architecture before 'startup culture' existed.

MONO-LITE
0 → 1
Greenfield
Full stack
End-to-end

“Systems are only as good as the humans who use them.”

04 · 2022—2025

COO — LucidORG

Montana

AICOO

Built AI platform measuring organizational efficiency. 4 modules. Co-founded with daughter.

LUCIDORG
4
AI modules
20%+
Performance
2x
Exec success

“Built the system I wished existed.”

05 · 2008—2012

Director, WWPS — Microsoft

Redmond, WA

94 OFFICES

Global platform rollout across 94 offices. 100+ stakeholders. 2x operational throughput.

MICROSOFT
94
Offices
100+
Stakeholders
2x
Throughput

“5% at HQ compounds to 50% in the field.”

06 · 2012—2014

Director, Analytics — T-Mobile

Bellevue, WA

ANALYTICS

Made alignment measurable for the first time. Post-acquisition integration. 2x throughput.

T-MOBILE
2x
Throughput
1st
Measurable
M&A
Integration

“Dashboards, not offsites.”

07 · 2015—2019

Global VP — Zoot Enterprises

Bozeman, MT

20%+ ENG.

Enterprise scale, every time zone. 20%+ engagement, 25% rework reduction.

ZOOT
20%+
Engagement
25%
Rework cut
Global
All zones

“Made the implicit explicit. Codified it.”

08 · 2024—Present

Exec Director — NextGen Interns

Montana

EDUCATION

Leading the next generation. AI readiness, The LucidWAY. Taught Org Behavior at MSU.

NEXTGEN + MSU
100s
Students
MSU
Professor
AI
Readiness

“Mentoring the next generation of operators.”

2000—PRESENT

Scale

Enterprise to AI. From managing to measuring to building.

94 offices, 100+ stakeholders
AI platforms, nonprofits, education
From managing to measuring to building
2020—PRESENT

Architect

Stopped fixing other people's systems. Started building the ones I wished existed.

LIVE
AI STRATEGIC OS

StratOS

10-person simulated ELT pressure-tests every decision. Three rounds of structured debate. Kill criteria. Dissent by design.

EXPLORE →
LIVE
AI AGENT ORCHESTRATION

CommandOS

Orchestrates 15+ autonomous AI agents across projects. Three-tier leadership: Coordinator, Governance, Project Manager.

EXPLORE →
ACTIVE
FRACTIONAL COO

Level9 Consulting

Step into organizations, find the crossed wires, rebuild from inside. ECI Score: 11 indicators, 37 metrics.

EXPLORE →
OPERATING
AI ORGANIZATIONAL PLATFORM

LucidORG

Efficiency First Methodology. LucidEDU, LucidHR, LucidBOARD. Co-founded with my daughter.

EXPLORE →
Montana
Home base. Where it started.
Prague
CEO, Credit SuisseBuilt Czech operations from zero
Singapore
MD, S&P Global6-country regional transformation
Hong Kong
H&H ManagementAsia-based consulting
Zurich
LivedSwiss precision meets American ambition
Bali
LivedWhere systems should be invisible
Panama
LivedCrossroads. Everything connects.
Redmond
Director, Microsoft100+ stakeholders, global ops
Bellevue
Director, T-MobileMade alignment measurable
Bozeman
LucidORG & Level9Building StratOS
6
continents
60+
countries
30+
years

Organizations should
work as beautifully
as the people inside them.

My Story
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