01 / 08
Eric Hathaway

I make
organizations
work.

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DRIFT
SILOS
FRICTION
The friction nobody talks about

Your strategy
isn't the problem.

67%
of well-formulated strategies fail due to poor executionHarvard Business Review
86%
of employees cite lack of alignment as the primary cause of workplace failuresMcKinsey & Company
$37M
lost per year, per company, from misunderstood communications aloneHolmes Report
87%
87%
AI implementations fail to deliver ROIGartner 2024
70%
70%
Digital transformations fail at alignmentMcKinsey
75%
75%
M&A integrations destroy value in 18 monthsBain & Company
67%
67%
Strategic initiatives fail at executionHarvard Business Review

Technology is a commodity.
Talent is available.
Capital is cheap.
Frameworks are published.

Alignment is the
only edge left.

Sources: Gartner, McKinsey, Bain, HBR

The Cost of Getting It Wrong

Misalignment isn't just inefficiency.
It's money on fire.

Without Alignment
$37M
Lost per year from miscommunication aloneHolmes Report
$7.8T
Global cost of disengaged employeesGallup 2024
67%
Of strategies fail at executionHarvard Business Review
9 mo
Average time to kill a failing initiativeMcKinsey
23%
Of payroll wasted on misaligned workAsana Anatomy of Work
With Alignment
21%
EBITDA margin increase in 90 daysLevel9 Engagement
42%
Cross-functional productivity gainsLevel9 Engagement
1,400
Hours/month automated from systemizationLevel9 Engagement
2x
Initiative success rate with kill criteriaLevel9 Engagement
3 wks
To identify failing projects (vs 9 months)Level9 Engagement

The gap between these columns is alignment. That's it. Same people, same tools, same market — different operating system.

MicrosoftCredit SuisseT-MobileS&P GlobalZoot
1997—2011

Build

Two continents. Two languages. Zero playbook. Built it anyway.

From empty offices to full P&Ls
Operational architecture across cultures
The system IS the common language
01 · 1997—2001

CTO — Mono-Lite

Montana

TECHNOLOGYFIRST BUILD

First build. Technology leadership before 'startup culture' existed. Learned that systems are only as good as the humans who use them.

02 · 2001—2005

CEO — Credit Suisse

Prague, Czech Republic

GREENFIELDP&LCEO

Empty office → full operation. Every hire, every system, every client. Full P&L ownership in a foreign market with no common language. Proved operational architecture IS the common language.

03 · 2005—2011

Managing Director — S&P Global

Singapore & SE Asia

6 COUNTRIESTRANSFORMATION

Six countries, six business cultures, one operating system. Regional transformation across Southeast Asia. Self-correcting systems beat supervised ones. Every time.

04 · 2011—2013

Managing Partner — H&H Management

Hong Kong

CONSULTINGASIA

Asia-based consulting. Saw the pattern everywhere: brilliant strategies destroyed by invisible misalignment between planners and executors.

05 · 2013—2015

Director, WWPS — Microsoft

Redmond, WA

GLOBAL100+ PEOPLE

Worldwide Public Sector. 100+ stakeholders across global teams. A 5% misalignment at HQ compounds to 50% by the time it hits the field.

06 · 2015—2017

Director, Analytics — T-Mobile

Bellevue, WA

ANALYTICSMEASUREMENT

Built analytics infrastructure that made alignment measurable for the first time. Replaced opinion with data. Dashboards, not offsites.

07 · 2017—2019

Global VP — Zoot Enterprises

Bozeman, MT

ENTERPRISECODIFICATION

Enterprise scale across every time zone. Every office running its own operating system. Made the implicit explicit. Codified it.

2011—2019

Scale

Alignment is the first thing to break at scale — and the last thing anyone notices.

Microsoft, T-Mobile, Zoot
Enterprise to global scale
From managing to measuring
Montana
Home base. Where it started.
Prague
CEO, Credit SuisseBuilt Czech operations from zero
Singapore
MD, S&P Global6-country regional transformation
Hong Kong
H&H ManagementAsia-based consulting
Zurich
LivedSwiss precision meets American ambition
Bali
LivedWhere systems should be invisible
Panama
LivedCrossroads. Everything connects.
Redmond
Director, Microsoft100+ stakeholders, global ops
Bellevue
Director, T-MobileMade alignment measurable
Bozeman
LucidORG & Level9Building StratOS
6
continents
60+
countries
30+
years

Organizations should
work as beautifully
as the people inside them.