Eric Hathaway
The architect behind the builds
Level9
level9os.com ↗AI for Operations · the product house
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Montana
Home base. Where it started.
Prague
CEO, Credit SuisseBuilt Czech operations from zero
Singapore
MD, S&P Global6-country regional transformation
Hong Kong
MD, Standard & Poor'sSE Asia regional transformation
Zurich
Credit SuisseGlobal business development
Bali
LucidORGCo-founded with Sasha
Panama
Winning by DesignRevenue ops transformation
Redmond
Director, Microsoft100+ stakeholders, global ops
Bellevue
Director, T-MobileMade alignment measurable
Bozeman
Level9Building StratOS, CommandOS, OutboundOS
Eric Hathaway
Organizations should
work as beautifully
as the people inside them.
0continents
0+countries
0+years
The friction nobody talks about
Your strategy
isn't the problem.
67%
of well-formulated strategies fail due to poor executionHarvard Business Review
86%
of employees cite lack of alignment as the primary cause of workplace failuresMcKinsey & Company
$37M
lost per year, per company, from misunderstood communications aloneHolmes Report
Technology is a commodity.
Talent is available.
Capital is cheap.
Frameworks are published.
Alignment is the
only edge left.
Sources: Gartner, McKinsey, Bain, HBR
The Outcome of Getting It Right
Alignment is what creates
productivity and engagement.
With Alignment
21%
EBITDA margin increase in 90 daysLevel9 Engagement
42%
Cross-functional productivity gainsLevel9 Engagement
1,400
Hours/month automated from systemizationLevel9 Engagement
2x
Initiative success rate with kill criteriaLevel9 Engagement
3 wks
To identify failing projects (vs 9 months)Level9 Engagement
17%
Revenue growth from aligned organizationsLSA Global
58%
Faster decision-making with clear frameworksBain & Company
3.5x
Higher shareholder returns from aligned companiesMcKinsey
91%
Employee retention when strategy is clearDeloitte
6 wks
Average time to first measurable impactLevel9 Engagement
The gap between these columns is alignment. That's it. Same people, same tools, same market. Different operating system.
MicrosoftCredit SuisseT-MobileS&P GlobalZoot
1991-2000
Build
Three continents. Nine markets. Zero playbook. Built it anyway.
9 markets, 20%+ market share growth
Full P&L ownership, 30%+ margin increase
The system IS the common language
2000-PRESENT
Scale
Enterprise to AI. From managing to measuring to building.
94 offices, 100+ stakeholders
AI platforms, nonprofits, education
From managing to measuring to building
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