01 / 08
Eric Hathaway

I make
organizations
work.

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DRIFTSILOSFRICTION
The friction nobody talks about

Your strategy
isn't the problem.

67%
of well-formulated strategies fail due to poor executionHarvard Business Review
86%
of employees cite lack of alignment as the primary cause of workplace failuresMcKinsey & Company
$37M
lost per year, per company, from misunderstood communications aloneHolmes Report
The real cost of misalignment
87%
AI Implementationsfail to deliver ROIGartner 2024
70%
Digital Transformationsfail at alignmentMcKinsey
75%
M&A Integrationsdestroy value in 18moBain & Co
67%
Strategic Initiativesfail at executionHBR

Technology is a commodity.
Talent is available.
Capital is cheap.
Frameworks are published.

Alignment is the
only edge left.

That's not a tagline. It's what I've spent 30 years proving — across six continents, in boardrooms and build floors, at startups and at Fortune 500s.

Impact Dashboard

Real results from real engagements.

When alignment becomes the operating priority, these are the numbers.

EBITDA MARGIN
21%
90-day increase

Mid-market SaaS. Realigned teams around shared execution metrics. Stopped rewarding activity, started rewarding outcomes.

PRODUCTIVITY
42%
Cross-functional throughput

Engineering + product + GTM throughput after aligned planning cadences. One shared rhythm instead of three competing ones.

HOURS/MONTH
1,400
Automated processes

Onboarding, compliance, reporting, performance reviews — every process that was eating human hours got systemized.

INITIATIVES
2x
Success rate doubled

Added kill criteria and decision gates. Stopped bad projects at week 3 instead of month 9.

ECI Score · Execution Capability Index · Proprietary Framework
Alignment
Execution
Retention
Velocity
Clarity
Scale
Overall ECI
93
out of 100
EXCEPTIONAL
1997—2011

Build

Two continents. Two languages. Zero playbook. Built it anyway.

From empty offices to full P&Ls
Operational architecture across cultures
The system IS the common language
01 · 2001—2005

CEO — Credit Suisse

Prague, Czech Republic

GREENFIELDP&L

Walked into an empty office. No team, no process, no clients. Built the entire Czech operation from zero.

02 · 2005—2011

Managing Director — S&P Global

Singapore & SE Asia

6 COUNTRIESTRANSFORMATION

Six countries. Six business cultures. One operating system. Self-correcting beats supervised. Every time.

03 · 2013—2015

Director — Microsoft

Redmond, WA

GLOBAL100+ PEOPLE

100+ stakeholders. Global ops. A 5% misalignment at HQ becomes a 50% gap in the field.

04 · 2015—2017

Director — T-Mobile

Bellevue, WA

ANALYTICSMEASUREMENT

Built analytics that made alignment measurable. Dashboards, not offsites. Data, not opinions.

05 · 2017—2019

Global VP — Zoot

Bozeman, MT

ENTERPRISECODIFICATION

Enterprise scale across every time zone. Made the implicit explicit. Wrote it down. Codified it.

2011—2019

Scale

Alignment is the first thing to break at scale — and the last thing anyone notices.

Microsoft, T-Mobile, Zoot
Enterprise to global scale
From managing to measuring
MontanaHome
PragueBuilt
SingaporeBuilt
Hong KongLived
ZurichLived
BaliLived
PanamaLived
RedmondScaled
BellevueScaled
BozemanArchitected
6
continents
60+
countries
30+
years

Organizations should
work as beautifully
as the people inside them.

Father. Mentor. Builder. Restless.